Chasing history
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Reminder 1 sent
2026-06-18 · automatic · no reply
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Reminder 2 sent
2026-07-02 · automatic · customer disputed 1 line
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Dispute raised — line 20, quantity
2026-07-03 · credit note not yet agreed
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Awaiting your decision you are here
Escalate to collections, or issue the credit note and settle
Document flow
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Sales order — SO-51171
Confirmed 2026-05-28
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Delivery — DN-8841
Shipped 2026-06-02 · signed for
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Customer invoice — INV-70318 you are here
Unpaid · 74 days past due
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Payment — Finance
Nothing received